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Table of Contents

  1. Purpose

  2. Consent

  3. Types of Personal Information Collected

  4. Use of Personal Information

  5. Disclosure of Personal Information

  6. Security of Personal Information

  7. How We Collect Personal Information

  8. Why We Collect, Use and Disclose Personal Information

  9. Information You Give Us About Other People

  10. Cookies

  11. How You Can Access Your Personal Information

  12. Complaints and Contact

  13. Changes to the Privacy Policy

Purpose

Spartan First Pty Ltd (ABN: 62 629 785 682 / ACN: 629 785 682) is committed to the protection of information that we hold about individuals.
We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.

This Privacy Policy covers our treatment of personal information that we collect, use, disclose and secure, including information we collect via our website and as part of the delivery of our services.

We may update this Privacy Policy from time to time. The most current version will always be located on our website and is also available by contacting our Privacy Officer by email or at the address listed below.

By using our website www.spartanfirst.com.au or by providing any personal information to us, you consent to the collection, use, disclosure and security of your personal information as set out in this Privacy Policy.

Consent

  • Spartan First is committed to ensuring that any personal information we collect is obtained lawfully and with your consent whenever practical.

  • When you provide your personal information, you consent to us collecting, using and disclosing it as described in this Privacy Policy.

  • Responsible persons (e.g. spouse/partner, close family member, emergency contact, enduring medical power of attorney) may be required to provide your information and/or consent on your behalf where it is not reasonable or practical for us to collect directly from you.

Types of Personal Information Collected

Depending on your dealings with us, we may collect:

  • Name, date of birth, and contact details (address, phone, email)

  • Medical history, including conditions and medications

  • Health insurance details

  • Medicare number

  • Billing and payment information

  • Any other information relevant to your healthcare

Use of Personal Information

We use your information for purposes including:

  • Providing medical care and treatment

  • Managing appointments and follow-ups

  • Billing and processing payments

  • Communicating with you about your healthcare

  • Providing employers with health information (e.g. injury management, health surveillance, pre-employment medical services)

  • Administering health insurance claims

  • Meeting legal/regulatory requirements

  • Improving services and conducting research (anonymised data only)

⚠️ Note: You are not required to provide personal information, but without it we may not be able to provide requested services.

Disclosure of Personal Information

We may disclose your information:

  • To other healthcare providers involved in your care

  • With your consent, to family, nominated representatives or employers (for injury management, surveillance, pre-employment medicals)

  • To health insurance providers and Medicare

  • When required by law or court order

  • In emergencies to protect vital interests

  • For medical research (anonymised data only)

Security of Personal Information

We take measures to protect your personal information, including:

  • Secure storage of physical records

  • Electronic security for digital information

  • Restricted access to authorised personnel only

  • Regular security reviews and updates

How We Collect Personal Information

We collect directly from you:

  • Via website forms

  • In person

  • During provision of services/products

  • When applying for a credit account

  • Through surveys or promotions

  • In other dealings with us

We may also collect via trusted third parties who supply services or refer customers to us.

Why We Collect, Use and Disclose Personal Information

We collect information to:

  • Provide services through or in connection with Spartan First

  • Establish and maintain relationships

  • Deliver requested products/services

  • Answer inquiries

  • Provide credit

  • Enhance our products and services

We may also disclose to third parties (in compliance with the Privacy Act) such as:

  • Hosting, email, analytics service providers

  • Consultants and professional advisers

  • Other engaged service providers

We may use your details for direct marketing and service updates.
If you do not wish to receive marketing, you may unsubscribe or contact our Privacy Officer.

Information You Give Us About Other People

If you provide personal information about others, you must:

  • Ensure you are entitled to do so

  • Inform them of this Privacy Policy and that we may use/disclose their information

  • Explain that they can access their information under this Policy

Cookies

  • Our website uses cookies and pixels to track traffic patterns and improve your experience.

  • A cookie stores data (like user ID) about visited pages.

  • You may refuse cookies in your browser, but some functionality may be lost.

  • We also collect statistical/maintenance data such as time, date, and page accessed.

How You Can Access Your Personal Information

  • You have the right to access and request corrections.

  • Contact our Privacy Officer to update or correct details.

  • We will provide copies of your information unless restricted under the Privacy Act.

  • We will investigate any complaint promptly.

Complaints and Contact

Privacy Officer
📍 Address: 1/54 Kewdale Road, Welshpool, Kewdale WA 6016
📞 Phone: 1300 989 094
✉️ Email: privacy@spartanfirst.com.au